PRIVACY POLICY

Date: October 1st 2020

Who we are

At Forze bv (“we,” “us,” “our,” and “Forze”), we design, create, and market products on the interplay of technology, design, and sustainability.
Miokoo is our brand of period-proof underwear, an alternative to single-use pads.
We are located in Stefaan De Jonghestraat 91c – 9300 Aalst and can be reached at office@forze.business.

PART 1 – YOUR PERSONAL INFORMATION

What information is being collected?
We process your Personal Data in the context of our activities. This concerns:

  • Cookies – Each time you use our website, various personal data may be collected about you based on cookies and similar technologies, in particular your IP address, your name, contact information such as email address and telephone numbers, demographic information such as postcode, preferences, and interests, financial information such as credit/debit card numbers, web browser type and version (automatically collected), all this data is collected following this privacy policy. (More information on how we use cookies can be found in article 7);
  • Customer data – When you use the functionalities of our website or place an order, we may collect the following customer data about you: your surname, first name, address, email address, telephone number, the name of your company and VAT number, and any other data you provide to us;
  • Communication data – If you call us, email us or submit a contact form, we may collect the following personal data: your name, email address, telephone number, your computer’s internet protocol, as well as the data you provide yourself;

Who is collecting it?
Forze collects your personal information, in some cases, using third-party apps.

How and why is it collected?
We will use your data for:

  • Cookies – to maintain and improve our website and to include personal data in statistics, on the legal basis of your explicit, prior consent;
  • Customer data – to manage your account on our website and for the delivery and invoicing of products or services ordered by you, based on the necessity to perform a contract that you have requested or because we have a legitimate interest in doing so;
  • Communication data – to be able to answer your question or request, on the legal basis of your explicit, prior consent online and our legitimate interest in contacting you by telephone;

You have the option to subscribe to our mailing list. When subscribed, we’ll send you updates, promotions, and the latest news about Forze. The required opt-in will always be specific, clear, and consent must be freely given. You can unsubscribe at any time and free of charge.

We also use your data for direct marketing, newsletters, offers, and promotions, on the legal basis of our legitimate interest with regard to existing customers or people interested in our products, or your explicit, prior consent in all other cases.

If you no longer wish to receive such communications and wish us to stop processing your data for our direct marketing purposes. You can inform us, and we will delete your personal data at no cost and without you having to give a reason by clicking on the link in each of our direct mailings or by contacting us directly by email or telephone.

Do third parties have access to it?
In certain circumstances, we may share your data with third parties:

  • public authorities, courts, and police forces based on a court order or to comply with other mandatory laws or regulations,
  • financial institutions,
  • insurance institutions
  • our CRM-app Convertkit
  • our Shop-app Woocommerce

ConvertKit is responsible for the processing of Personal Data we receive under each Privacy Shield Framework and subsequent transfer to a third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for all onward transfers of Personal Information from the EEA, United Kingdom, and Switzerland, including the onward transfer liability provisions. In certain situations, we may need to disclose Personal Data in response to lawful requests by public authorities, including to meet national security and law enforcement requirements, or otherwise comply with the law or court order.

Do you sell data?
Your data is not a commercial item. We will never sell your data.

How long do you retain personal data?
We will retain your data as long as necessary according to the purposes of processing and legal provisions. Most of the data is stored for 18 months.

Who is the data controller?
Forze is both processor and collector of your data. You can contact us at any time to:

  • Request access to your information
  • Correct your information
  • Delete your information

If you have questions or would like additional information on your data and the use of it, please contact us at:
Forze bv – Stefaan De Jonghestraat 91 C- 9300 Aalst
office@forze.business.

PART 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask for your consent that is freely given, specific, well informed, and unambiguous.

How do I withdraw my consent?
You have the right to access your personal data and how we use them at any time, free of charge. You have the right to request us to correct, supplement, or remove your data. In several cases listed in the GDPR, you may also ask us to limit your data processing. You have the right to object to your data processing if you have serious and legitimate reasons that exceed our need to process your data. You also have the right to object at any time to the use of personal data for direct marketing purposes, even without having to give a reason. You have the right to request your personal data in digital and readable form and/or to have them transferred to another service provider of your choice. Insofar as our processing is based on your prior consent, you have the right to revoke that consent at any time.

You can exercise your rights by email to office@forze.business; please address the privacy compliance officer.

How do we secure your data?
We have taken the appropriate technical and organizational security measures to ensure the safety of your personal data.

Under no circumstances can Forze bv be held liable for any direct or indirect damage resulting from the incorrect or unlawful use of personal data by a third party.

PART 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PART 4 – WOOCOMMERCE

Our store is hosted on Woocommerce. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Woocommerce’s data storage, databases, and the general Woocommerce application. They store your data on a secure server behind a firewall.

Payment
Suppose you choose a direct payment gateway to complete your purchase; Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to PCI-DSS standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Woocommerce’s Terms of Service or Privacy Statement.

PART 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
We recommend that you read their privacy policies to understand how these providers will handle your personal information for these providers.
Remember that certain providers may be located in or have facilities located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a thirdparty service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for other sites’ privacy practices and encourage you to read their privacy statements.

PART 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no transmission method over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies
Our website uses cookies and similar technologies. They help us to provide you with a better user experience when you visit our website and also allows us to optimize our website. Without your prior consent, we only place strictly necessary cookies. For all other cookies, we first ask for your consent.

The cookie list below gives you an overview of the cookies that our website uses.
A cookie is a small text file containing data that a website (when a user visits it) wants to store on your device to remember information about you, such as your language preference or login information. These cookies are placed by us and are called internal cookies. We also use external cookies, i.e., cookies from a different domain than where you are currently located. We use cookies and other tracking technologies for the following purposes:

Strictly necessary cookies
These cookies do not store any personally identifiable information but are necessary for our website’s operation and, therefore, cannot be disabled. In most cases, these cookies are only used when you request a service, such as registering your privacy settings, log in to our website, or filling out a form. You can set your browser to block these cookies or warn you about them, but consequently, some parts of our website will not function.

Analytical cookies
These cookies enable us to count visitors and their origin to analyze and improve our website’s performance. They help us understand which pages are the most and least popular and how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you visited our website.

Functional cookies
These cookies enable our website to offer additional features and personal settings. They may be set by us or by external providers of services that we have placed on our web pages. If you do not allow these cookies, these or some of these services may not work correctly.

Marketing cookies
Marketing cookies are placed for marketing purposes and used to track your browsing behavior after visiting our website and/or showing you personalized advertisements. These cookies may be placed on our website by third parties or by us. You decide for yourself whether you give consent to place such marketing cookies.

If you notice that other cookies are placed through our website, we would appreciate it if you would notify us immediately to make the necessary changes.

We will give you as much information as possible about the cookies placed by third parties. Please consult these parties’ privacy statements on their respective websites if you would like to know more. Please note that we do not influence those statements’ content or the content of these third parties’ cookies.

On your first visit to our website, you will be asked to accept our cookies. You can manage your choices at any time.

PART 7 – AGE OF CONSENT

Using this site, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

PART 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Suppose we make changes to this policy. In that case, we will notify you here that it has been updated to be aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SUGGESTIONS/QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information contact our Privacy Compliance Officer at office@forze.business.